Privacy policy
At Revau the protection of privacy and personal information is our priority. We are committed to safeguarding the confidentiality, integrity, and security of personal information from our clients, partners, brokers, and employees.
This online privacy policy explains how we collect, use, disclose, and protect your personal information when you interact with us, either through our services, our broker partners, or our website.
The handling of personal information by organizations is regulated[1] and we are required to obtain your consent before carrying out certain actions. By providing us with personal information, you consent to the collection, use, retention and destruction of your personal information in accordance with the terms and conditions described in this Policy.
1. What we collect
Personal information
When providing our services, we collect personal information provided directly by you, your representative, or through brokers or partners in the context of underwriting insurance policies. The personal information we collect may include, but is not limited to:
- Name, address, phone number, email address;
- Details about insured assets (vehicles, properties, equipment, etc.);
- Financial information required to determine premiums and manage risk, such as bank account, policy number, claim number;
- Claims history;
- Any other relevant information necessary for risk management, underwriting, and issuing insurance policies;
- We may also collect personal information when you communicate with our brokers and insurance partners or when using our website.
We may also collect personal information through third parties, such as brokers acting on your behalf. This may include the collection of information necessary for assessing risks, underwriting policies, or processing claims. You will be informed of the purposes for which your information is collected, and we will provide clear options to consent separately for different purposes.
When you apply for a job with our team, you provide us with the following information to evaluate your application, to contact you to continue the hiring process, and to conduct a background check:
Your name, telephone number, e-mail address;
curriculum vitae and cover letter;
This information is accessible only to those responsible for recruitment. We keep your applicant record for as long as is necessary for the purposes described above and to meet legal requirements and contractual obligations.
Publicly Available Information
Some professional details, such as name, job title, and business contact information, may be publicly accessible. While treated differently under certain provincial laws, these details can still be considered personal information in some jurisdictions. We handle them in accordance with applicable laws and our privacy practices.
Information collected automatically
We collect certain information automatically when the Website is browsed, via tools such as log files, chat application or Google Analytics. This information may include the following:
- The IP address used to access the Website;
- The configuration of the browser and operating system;
- The configuration of the mobile device, when the Website is accessed via a mobile device;
- Geographic location and location data;
- The pages visited, the products viewed, the path followed on the Website;
- Key words used during a search; and
- The date and time of the visit.
However, we do not disclose this information.
Information related to cookies
When you visit our website, we may use cookies and similar technologies to enhance performance and user experience. Some cookies are essential for the site to function, while others (such as analytics or marketing) are optional. You will be notified of these uses and can refuse non-essential cookies before continuing to browse. Disabling cookies may limit certain website features.
2. How we use information about you
We collect and use your personal information for the following purposes:
- Assessing and underwriting insurance risks;
- Issuing and managing insurance policies;
- Working with brokers to meet insured individuals’ needs;
- Processing claims and investigating losses;
- Analyzing data to optimize risk management;
- Complying with legal, regulatory, and contractual obligations;
- Communicating with brokers, insured individuals, and partners about insurance policies and regulatory updates.
- Preventing fraud and ensuring compliance with industry standards
- Recruitment purposes
3. Disclosure of personal information
Your personal information may be shared with:
- Insurance companies partnering with us to assess risks and issue policies;
- Reinsurers to manage risks effectively;
- Third-party service providers, such as claims adjusters, IT subcontractors, and other providers necessary for managing policies and claims;
- Regulatory authorities or other third parties as required by law.
International Data Transfers
Please note that in the course of our operations, your personal information may be transferred, stored, or processed outside of Canada, including in countries that may not have the same data protection laws as Canada. These transfers may occur in the context of working with international partners, service providers, or subsidiaries.
When personal information is transferred outside of Canada, we ensure that appropriate safeguards are in place, such as data protection agreements, contractual clauses, or other legally recognized mechanisms, to protect your information in accordance with applicable laws.
4. Protection of personal information
We implement strict physical and electronic security measures to protect personal information against unauthorized access, loss, disclosure, or misuse. Our systems are designed to ensure the confidentiality and integrity of data. These measures include data encryption, secure storage, and access controls.
5. Retention of personal information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law or regulation. Once the information is no longer needed, it is securely destroyed.
6. Access, withdrawal, and rectification
You have the right to access the personal information we hold about you and to request corrections if this information is inaccurate, incomplete, or outdated. To exercise this right, please contact us using the details provided below.
You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and with reasonable notice. However, withdrawing your consent may affect our ability to provide certain services, such as managing your insurance policies or processing claims. If you wish to withdraw your consent, please contact us directly.
7. Changes to the Privacy policy
We reserve the right to update this privacy policy at any time to reflect changes in our practices or to comply with new legal requirements. Any updates to the policy will be posted on our website with the date of the last revision.
8. Privacy officer
The Privacy Officer supports all employees in collecting, using, disclosing and storing information in compliance with applicable laws and policies. The Privacy Officer also serves as the official liaison with privacy regulators and is the primary contact for all privacy related complaints, concerns, and questions.
If you believe we are not handling your confidential personal information as it is required by the law, you can file a complaint with us. We will investigate the complaint and, if it is justified, make the necessary adjustments.
For questions, concerns or complaints about this Privacy policy, or our privacy practices, please contact at:
Revau Advanced Underwriting inc.
Renée Thibault
Privacy Officer
Revau Advanced Underwriting inc.
1027, Boul. des Entreprises Ouest
Terrebonne QC J6Y 1V2
1 866 254-4221 ext 10116 (toll free)
Email: conformite_compliance@revau.com
If you are not satisfied with our investigation of your complaint, you can contact:
| Province | Governing body |
|---|---|
| Alberta | Commissaire à l’information et à la protection de vie privée de l’Alberta (en anglais seulement) https://www.oipc.ab.ca/ |
| British Columbia | Information and Privacy Commissioner for British Columbia https://www.oipc.bc.ca/ |
| Manitoba | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| New Brunswick | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Newfoundland and Labrador | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Northwest Territories | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Nova Scotia | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Nunavut | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Ontario | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Prince Edward Island | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Québec | Commission d’accès à l’information du Québec http://www.cai.gouv.qc.ca/english/ |
| Saskatchewan | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |
| Yukon | Office of the Privacy Commissioner of Canada https://www.priv.gc.ca/en |